At Next Day CBD, we are committed to maintaining the highest standards of journalism, accuracy, and fairness. We value feedback from our readers and are dedicated to addressing any concerns or complaints related to our editorial content. This Editorial Complaints Policy outlines the procedures to follow if you have a complaint.
How to Make a Complaint
If you have a complaint about any content published on Next Day CBD, please follow the steps outlined below:
Contact Us: Send an email to our Editorial Team at complaints@nextdaycbd.co.uk with the subject line “Editorial Complaint.”
Include Details: In your email, provide the following details:
- Your full name.
- Contact information (email address and/or phone number).
- The URL or title of the specific content you are complaining about.
- A clear and concise description of the issue and the reasons for your complaint.
What Happens Next
Acknowledgment
You will receive an acknowledgment of your complaint within [X] working days, confirming that we have received your complaint and outlining the next steps.
Investigation
Our Editorial Team will conduct a thorough investigation into your complaint. This may involve reviewing the content in question, consulting relevant parties, and assessing the validity of the concerns raised.
Response
We will provide you with a written response to your complaint within [X] working days of receiving it. If further investigation is needed, we will keep you informed of our progress and provide a final response as soon as possible.
What to Expect in Our Response
Our response will include:
- A summary of our investigation.
- An explanation of our findings.
- Any corrective actions taken, if applicable.
- Information on how to escalate the matter if you are not satisfied with our response.
Escalation
If you are not satisfied with the response from our Editorial Team, you have the option to escalate your complaint to our Editorial Director. To do so, reply to the email received from the Editorial Team, and your complaint will be escalated accordingly.
External Resolution
If, after following our internal complaints process, you remain dissatisfied, you have the right to contact the Independent Press Standards Organisation (IPSO) or the relevant regulatory body in your jurisdiction.